When the recovery options are presented, select the option to perform the PC Recovery , and then click Next. On the System Recovery panel, select System Recovery. By default, the system will perform a complete reformat and will destroy all data.
As an alternate method to the steps above, click Advanced Options , and select the Destructive Recovery option, and click Next to begin the reformatting process. The computer is in the original factory condition and all system data, such as location and date must be reconfigured. Reformatting from the recovery discs Reformatting a hard drive should be considered as the last resort in resolving a problem with a computer system.
The hard drive can be reformatted and the operating system reinstalled, using the set of recovery discs. Do the following actions to reformat the hard drive and reinstall the operating system from the set of recovery discs:. This option will reformat the drive and destroy all your data. When the hard drive is reformatted and the operating system is reinstalled, the computer is in the original factory condition and all system data, such as location and date must be reconfigured. Removing the recovery partition One recovery option available, but not recommended , is removing the recovery partition from the hard drive.
While this action will free up storage space, the only restore or recovery option available is a compete, destructive reformatting of the hard drive using the set of recovery discs. The options to recover individual drivers or applications, and to reinstall the operating system no longer exist. Do the following actions to remove the recovery partition from the hard drive:.
This action is not recommended. The partition is removed to provide additional hard drive space and hard drive is formatted. An operating system and programs must now be installed on the hard drive. Performing the Microsoft System Restore To correct some types of problems with the operating system or programs, Microsoft provides a system restore utility that resets system data, stored in the Windows Registry, to an earlier point in time.
Do the following actions to perform the Microsoft System Restore from within the restore utility:. When the recovery options are presented, select the option to perform the Microsoft System Restore , and then click Next. Select the Restore my computer to an earlier time option, and then click Next. A list of Windows Restore Points, created by the Windows operating system on a predetermined basis, is presented. Click on a bold date on the calendar, and then click on a listed restore point to select a Microsoft System Restore Point.
Click Next and follow the instructions to restore the computer registry settings to an earlier time. If these actions do not correct the problem, repeat steps 4 through 8 with an earlier, different restore point.
Preparing the hard drive for recovery using the recovery discs Manufacturer Menu note: Please be aware that using your system's recovery discs may take two hours, and that using discs ordered directly from HP may take four to six hours and include several restarts.
Insert recovery disc 1 into the computer and restart. Press and hold the ctrl key, and press the Backspace key. The Manufacturer Menu is displayed. Press "R" to perform a full system recovery.
Do not press R. Instead, press and hold the ctrl key, then press the Backspace key to bring up the Tools Menu. Select option 5, "Erase the Master Boot Record of drive. Continue using these steps. Instead, press and hold the ctrl key, and then press the Backspace key to bring up the Tools Menu.
An Erasing Hard Drive progress bar will appear. This process may take longer than one hour to complete, depending on the size of the hard drive. When the hard drive is completely erased, the following message is displayed:. Press R to begin the automatic System Recovery process. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania.
Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. On the Choose an option screen, select Use a device.
Using Reset this PC Resetting the computer returns the computer to factory settings, and removes all of your personal files, apps and settings.
On the Choose an option screen, select Troubleshoot. Select Reset this PC , and then select one of the below options to begin. Keep my files to remove apps and settings, but keep personal files. Make sure you have any product keys or other identification required for apps you want to reinstall.
Remove everything to remove all personal files, apps, and settings. Using System Recovery You can use HP Recovery Manager with the recovery USB drive to refresh your computer without affecting your personal files, restore your computer to its original state, or back up important files. If your computer does not have Recovery Manager, use another method to recover your computer. Not all options are available on all models and configurations. Windows System Reset to refresh your computer without affecting your personal files.
Windows Recovery Environment restore the system to factory settings. For more information, go to Performing a System Recovery Windows Using Startup repair Startup Repair automatically fixes certain problems, such as missing or damaged system files that might prevent Windows from starting correctly. Startup Repair can only fix certain problems, such as missing or damaged system files. It cannot fix hardware failures, such as a failing hard disk or incompatible memory, and it does not protect against virus attacks.
If a startup problem is detected, Automatic Repair starts automatically and tries to fix the problem. On the Advanced options screen, select Startup Repair.
If you need to change the language for the keyboard, click Change keyboard layout , and then select your language. Automatic Repair checks the computer for problems that prevent Windows from loading. Command prompt Advanced users can use the Command Prompt in a WinRE environment to enter command lines for diagnosing and troubleshooting problems. Click Command Prompt to open a command prompt window. There are many command lines that can be entered.
Make sure you fully understand the command and the risks before typing the command. Select registration option. Error: Javascript is disabled in this browser.
This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.
Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? An XP recovery operating system disc shipped with some mini notebooks models with XP. Attach an external optical disc drive To use an external USB disc drive, it is recommended that you use a drive that conforms to USB 2.
Backup your personal files To perform backups of your system in Windows XP Professional, you should use the built-in Backup utility that allows you to make copies of files and settings. You can also use the utility to back up specific files on a schedule that you choose. If you've never used the Backup utility, the first screen you see is the Backup or Restore Wizard welcome window. Click Next and follow the on-screen instructions. The steps for modifying the boot order might vary depending on the model of the computer.
For further information on a specific computer, refer to the documentation provided with the computer. While the display is blank, press the f10 key to enter the BIOS settings menu.
Select the Advanced tab using the right and left arrow keys. Reinstalling the operating system might be necessary to repair catastrophic errors. Reinstalling Windows XP, which is also called recovering the operating system, is not the same process as using the Windows Restore Points.
Software and personal data such as picture, music, videos, e-mail, and so on that you have installed on the notebook is lost when the operating system is reinstalled. Make a backup copy of all personal data before beginning this process. For information on creating a backup copy of your data, see Microsoft's Backup Basics in English. When prompted to select a language for the installation, select the language that you use most often.
This is very important for support with right-to-left languages and languages that use double-byte characters such as Simplified and Traditional Chinese. The language used for the installation sets the default keyboard layout and language used by the operating system to display menus and notifications. If necessary, you can later change the language used by Windows or add Supplemental language support.
Press and hold the Power button for five seconds to turn off the notebook.
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